ERP Support Consultant / Suceava

BlueBridge One is a leading NetSuite Solution Provider with over 15 years’ experience of selling, implementing and developing within the NetSuite cloud business management suite.

BlueBridge One is one of only three NetSuite partners in the EMEA region that maintain an annual 5 Star NetSuite Partner status.

Their client expertise lies in the people and team of developers and consultants who annually gain certifications from NetSuite which help maintain their 5 Star Partner status. The team is having cross-trained experts for ERP, CRM and SuiteCommerce and part of integrated teams.

They are searching for a full-time job ERP Support Consultant at their location in Suceava.

Candidates:

• Possessing a flexible “can do” attitude and a good analytical mind, required to use your problem-solving skills to assist customers find solutions to business problems;
• Build successful business relationships with existing customers, trouble-shoot product issues and provide general advice to customer on how best to use the CRM/ERP application;
• Good communicator with excellent customer service skills;
• A general understanding of the following areas is essential: Accounting/Finance, Order Processing, Inventory Management and CRM;
• Full NetSuite training will be provided however being able to draw on experience gained from supporting other similar CRM/ERP systems in a previous role would be advantageous.

Main responsibilities:

• Provide first line telephone and email support;
• Investigate, analyze and record customer telephone or email support requests;
• Maintain the customer support database;
• Escalate support requests you cannot resolve to the appropriate internal consultant or Vendor;
• Maintain the support knowledgebase;
• Manage the Support case load.